Covid-19 Policy

Last updated: November 10, 2022

At Eagle Rise Animal Hospital we are continuing to provide our community with the best possible patient care and client service amidst the COVID-19 outbreaks.  Our staff are following the guidelines set forth by the BC Center for Disease Control and the World Health Organization to keep our team and our clients as safe as possible.   

We have personal contact with a large number of people on a daily basis, with it being especially close contact within our Hospital Exam Rooms.  Therefore Masks remain mandatory while in our Exam Rooms, regardless of whether it’s mandated by law, as it is an important precaution for keeping both our staff and clients as safe as possible.  In all other areas of our Hospital masks are not mandatory, but social distancing is recommended.

As socially responsible members of the community we want to provide some options for those clients that are quarantined, at-risk or partaking in social distancing:

  1. Social distancing friendly food/product purchases -  to minimize your physical interaction our helpful reception team can take food orders, process payments and organize a no contact pick-up over the phone. 
  2. Owner absent exams - if you are participating in social distancing/quarantine, or are a part of the at-risk population but have a sick animal you have the option to drop your animal off and we can perform an exam and discuss treatment options over the phone. Please call to inquire with our reception team if this is an option you would like to try.   
  3. Owner present exams - As of November 14th, 2022; we are currently allowing 2 pet parents in the hospital to accompany the pet for exams/rechecks, and are willing to make exceptions to allow more humans to be present for Euthanasia appointments.  

We want to encourage the health and safety for all of our clients and patients so should you feel symptomatic, are quarantined or minimizing your contact we encourage you to call the clinic before coming in so we can find an option that best suits you and your pet’s needs. We thank you for your ongoing support and understanding.

Sincerely,

Your Team at Eagle Rise Animal Hospital